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KB ID
KB-2715
Published On
2023-03-31
Article Type
Troubleshooting
Product
AnyBackup

AnyBackup-Linux install the MySQL application selected by the client and prompt an error when entering the user name:Error:the user is not exists

Introduction: AnyBackup-Linux install the MySQL application selected by the client and prompt an error when entering the user name:Error:the user is not exists

Keywords

Linux、client

Applied Products

  • AnyBackup 6.0.x
  • AnyBackup 7.0.x

Symptoms

Login to the background of the Linux server and install the MySQL application of anybackup client. After inputting the user, the following error message will be displayed:

Error: the user is not exists !

Impact

The Linux server cannot complete the installation of the client MySQL application.

Cause

The user entered during client installation does not exist on the Linux server, so the user cannot be detected for installation.


Resolution

To solve this problem, you need to determine the user name of the MySQL database before installing the client. The specific operations are as follows:

1. Log in to the Linx server through SSH and execute the following command PS - EF | grep MySQL under the root user to view the running user of the MySQL database:

ps -ef|grep mysql

Note: the user in this example is root, which is mainly based on the actual situation.

2. Enter the client installation directory and execute. / install SH reinstall the client. When selecting the MySQL application, enter the user queried in the previous step to complete the installation.

./install.sh


More information

For more information about client installation, you can enter clientserver - h in the client installation directory for help.