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KB ID
KB-2997
Published On
2023-03-30
Article Type
Troubleshooting
Product
AnyBackup

AnyBackup 7.0 self_backup failed, error, ERROR - Connect error! IP:['<ip>', 5557, SSHException('Channel closed.')]!

Introduction: AnyBackup 7.0 self_backup failed, error, ERROR - Connect error! IP:['<ip>', 5557, SSHException('Channel closed.')]! This issue is because of sftp service is disabled, can be solved by modify /etc/ssh/sshd_config to enable sftp service.

Keywords

Self backup restore, sshd, sftp

Applied Products

  • AnyBackup CDM 7.0.14-7.0.16.2
  • AnyBackup Express 7.0.14-7.0.16.2

Symptoms

AnyBackup 7.0 self backup restore failed, error,

ERROR - Connect error! IP: ['<ip>', 5557, SSHException('Channel closed.')]!

Impact

Anybackup self backup restore failed.

Cause

Sftp service is disabled.

Resolution

To solve this issue, parameters in /etc/ssh/sshd_config need be modified, please follow the steps,

1.Log on AnyBackup node through SSH, input vi /etc/ssh/sshd_config.

2.Input i to change to edit mode, delete the # in front of Subsystem sftp internal-sftp, press Esc and input :wq to save and quit.

3.Input systemctl restart sshd to restart sshd service.

More information

There is no daemon of sftp service itself.